One of the reputed Client of Suvidha Sewa Pvt. Ltd. in banking industry requires qualified candidate for the post of “Desktop Support Assistant”. Details for the same have been highlighted below.
No. of Opening: Few
Gender: Male/Female
Age: Above 18 yrs
Education: BCA/BIT/BIM or IT relevant degree
Experience: 2 years of relevant experience
Working Station: Kathmandu
ESSENTIAL JOB FUNCTION
Primary Functions
Ø To provide technical support for all desktop related business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within bank’s locations.
Ø To manage Desktop Support Engineers team resources who are responsible for the ongoing support of the bank’s businesses to ensure a secure, stable and highly resilient environment.
Ø To manage Desktop Support Engineers resources who are responsible for the ongoing support and services of the Banks data centre operation ensuring a secure, stable and highly resilient environment without any error in operation & processing
Ø To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
Ø To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Ø Responsible for the enforcement of global strategies and standards in all bank’s locations including ensuring risk / compliance and security / build standards are followed
Ø Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance indirectly complying bank’s approved process.
Ø Problem & RMS management – outstanding incident management, call logging; call reporting including high severity problem control. All remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Ø Work closely with ITSC, CTM and CSS to provide technical support to local users and local systems
Ø Security vulnerability management – MA patches, SVT outstanding issues, standard build usage
Ø Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Secondary Functions
Ø Confirm backup of existing systems.
Ø Regular monitoring of various systems.
Ø Ensure that the physical/logical security of the Data Centre is maintained.
Ø Ensure climatic control, operating environment, cleanliness and tidiness of the Data Centre.
Ø Ensure that the backup of all the databases is taken and kept off-site as per the Group Standard Policy.
Ø SOD/EOD report consolidation & update in Server Farm
Ø Submit Today’s status report
Ø Check & confirm DCR utility report of the month
Ø Upload desktop/laptop deployment checklist to Share Point site.
Ø Provide 1st line support for all public holiday excluding Saturday.
Essential Job Specification:
Ø BCA/BIT/BIM or IT relevant degree
Ø Strong PC / Server applications skills
Ø In depth knowledge of client server technologies
Ø Strong understanding of telecommunications
Ø Strong will to achieve business objectives
Ø Project Management skills
Ø Microsoft Windows Technical skills
Ø Business knowledge and understanding
Ø Strong interpersonal skills
Ø Service Management skills and techniques
Ø Ability to work effectively as part of global team
Ø Very good communications skills
Ø Completing tasks within deadlines
Ø Man management of external (vendor) resources
Ø Ability to train operational staff in new procedures
Ø Strong troubleshooting/problem assessment skills
Ø Must be able to prioritise tasks
Ø Must be flexible in terms of tasks
Ø Banking experience
Interested candidates are requested send their CV to chanda.shakya@suvidhasewa.com.np by 15th August 2013.
No. of Opening: Few
Gender: Male/Female
Age: Above 18 yrs
Education: BCA/BIT/BIM or IT relevant degree
Experience: 2 years of relevant experience
Working Station: Kathmandu
ESSENTIAL JOB FUNCTION
Primary Functions
Ø To provide technical support for all desktop related business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within bank’s locations.
Ø To manage Desktop Support Engineers team resources who are responsible for the ongoing support of the bank’s businesses to ensure a secure, stable and highly resilient environment.
Ø To manage Desktop Support Engineers resources who are responsible for the ongoing support and services of the Banks data centre operation ensuring a secure, stable and highly resilient environment without any error in operation & processing
Ø To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
Ø To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Ø Responsible for the enforcement of global strategies and standards in all bank’s locations including ensuring risk / compliance and security / build standards are followed
Ø Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance indirectly complying bank’s approved process.
Ø Problem & RMS management – outstanding incident management, call logging; call reporting including high severity problem control. All remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
Ø Work closely with ITSC, CTM and CSS to provide technical support to local users and local systems
Ø Security vulnerability management – MA patches, SVT outstanding issues, standard build usage
Ø Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Secondary Functions
Ø Confirm backup of existing systems.
Ø Regular monitoring of various systems.
Ø Ensure that the physical/logical security of the Data Centre is maintained.
Ø Ensure climatic control, operating environment, cleanliness and tidiness of the Data Centre.
Ø Ensure that the backup of all the databases is taken and kept off-site as per the Group Standard Policy.
Ø SOD/EOD report consolidation & update in Server Farm
Ø Submit Today’s status report
Ø Check & confirm DCR utility report of the month
Ø Upload desktop/laptop deployment checklist to Share Point site.
Ø Provide 1st line support for all public holiday excluding Saturday.
Essential Job Specification:
Ø BCA/BIT/BIM or IT relevant degree
Ø Strong PC / Server applications skills
Ø In depth knowledge of client server technologies
Ø Strong understanding of telecommunications
Ø Strong will to achieve business objectives
Ø Project Management skills
Ø Microsoft Windows Technical skills
Ø Business knowledge and understanding
Ø Strong interpersonal skills
Ø Service Management skills and techniques
Ø Ability to work effectively as part of global team
Ø Very good communications skills
Ø Completing tasks within deadlines
Ø Man management of external (vendor) resources
Ø Ability to train operational staff in new procedures
Ø Strong troubleshooting/problem assessment skills
Ø Must be able to prioritise tasks
Ø Must be flexible in terms of tasks
Ø Banking experience
Interested candidates are requested send their CV to chanda.shakya@suvidhasewa.com.np by 15th August 2013.
